FAQs

Chain of custody

How can I be certain that I am receiving my pet’s ashes?

At Lawnswood, we offer complete transparency at every stage of the pet cremation process. We have developed our 7 Point Pet Tracking system to offer ultimate peace of mind, ensuring that the ashes of your pet, and only your pet, will be returned to you. Your pet will be assigned a unique ID number upon booking, as well as an ID tag that contains their details (name, breed and location). This ID tag will stay with your pet and will be checked at many points throughout the cremation process.

You can find out more about our 7 Point Pet Tracking System on your pet’s journey page.

Euthanasia

How do I know I am making the right decision to euthanise my pet?

There is no easy way to say goodbye to your pet, and you may feel overwhelmed at times. By choosing to euthanise your pet, you are able to save them from any unnecessary suffering or pain, so though the decision is hard, you will have some comfort knowing that you have your pet’s best interests at heart.

Be sure to ask your vet any questions during this time, as they will be able to guide you through the process in an experienced and thoughtful way.

If you would like to know more, or are looking for some added support, our pet loss and grief brochure can help.

How do I prepare for my pet's euthanasia?

Taking time to prepare yourself for your pet’s euthanasia can help you on your grief journey, and help make the last moments with your pet as calm and peaceful as possible.

It is best to schedule your pet’s euthanasia for a date that gives you the opportunity to spend as much time as you need with your pet following the procedure. Additionally, if you would like to say goodbye in the comfort of your home, there are a range of mobile vet services available. 

To discuss your next steps and how you would like to say a final goodbye, please contact our friendly team today. You can also find additional support and guidance in our pet loss and grief brochure

Home burial

Am I able to bury my pet at home?

Before making the choice to bury your pet at home, it is important to check with your local council first to see what your local laws and regulations are. Alternatively, our beautiful Lawnswood Pet Cemetery provides a tranquil resting place for your beloved pet, located within Clackline in the Avon Valley. Our range of burial services include traditional burial, or the burial or scattering of your pet’s ashes. Please visit our burial services page to find out more.

If your pet was euthanised, we recommend you choose a private cremation to avoid high levels of anaesthetic from harming local wildlife or other pets.

Enquiry

Why choose Lawnswood?

Our family have been offering personalised and affordable pet cremation and funeral services here in Perth since 1984. Our animal-loving team all share our strong family values, and know how important it is to honour the memory of your beloved pet, no matter how you choose to do so. You can rely on our Lawnswood team to offer the highest standards of service and support, whenever and wherever you may need us.

If you would like to know more about our story and services, visit our About Us page.

Where is Lawnswood Pet Cemetery located?

Lawnswood Pet Cemetery is located an hour’s drive of Perth at Clackline, near Northam in the Avon Valley.

Do you offer pet cremation services in my area?

Our services cover the entire Perth metropolitan area and extend as far as Broome and Karratha in the north, to Margaret River in the South West.

Do you offer horse cremation services in my area?

Our horse cremation service is available throughout Western Australia. Our standard horse cremation pricing includes the dignified collection of your horse from within 110km of Perth CBD. If you are located outside this area, please contact us to discuss applicable travel costs.

What services do you offer at Lawnswood Pet Cemetery?

Surrounded by natural bushland, our Lawnswood Pet Cemetery offers a tranquil final resting place for your beloved pet. You can choose a traditional burial service, where your pet will be laid to rest in their own burial site, or to have your pet’s ashes buried within their own burial site. Our dedicated team can also scatter your pet’s ashes amongst the trees by our winter creek, should you wish.

To find out more about the various options available, visit our burial services page.

Booking

How do I book a pet cremation?

If you would like to book our pet cremation services, please contact our friendly team today who will be able to assist you.

You can also read more about our services on our Services page.

How much notice do you require?

Our services are available 7 days a week all year round, with the trusted availability you can count on when you need it most. Whether your pet’s passing was unexpected or planned, simply contact our team whenever you’re ready and we can assist you.

If you are booking your pet’s euthanasia with your vet, please let us know once you have a confirmed date and time. That way, we can make the whole journey as seamless as possible for you.

Home passing

If my pet passes away at home, what should I do?

Should your pet pass away at home, you may choose to grieve at home with them for a short time. This will also give your family and any other pets a chance to say a final goodbye. Our team will be here to help whenever you’re ready. We recommend contacting us as soon as possible to arrange a collection time that suits you.

We also offer a range of goodbye services in our comfort room at our facility, where families and pets are welcome to share final precious moments with your pet.

Collection

Are you able to collect my pet from my home?

Our home collection service allows you to spend your last moments with your pet in comfort, and is available for an additional cost. Collections are available 7 days a week, including public holidays. We currently only offer home collection for pets in metropolitan areas.

We will collect your pet within two hours of receiving your booking, or you can talk to our friendly team to find a time that suits you.

If you are organising a home euthanasia service with your vet, please let us know once you have a confirmed date and time. This way, we can ensure the process is as seamless as possible.

If you would like to know more about our home collection service, visit our premium services page.

How do your horse collection services work?

At Lawnswood, we will pay special consideration to the careful loading, transportation and unloading of your horse upon collection. Our custom-designed transport system allows your horse to be treated with dignity and respect at every stage of the journey.

Upon arrival at your property, our experienced team will take time to explain the process to you, so you can put your mind at rest.

Viewings

Am I able to view my pet before their cremation?

Yes, you will have the opportunity to say a final goodbye to your beloved pet at our facility, should you wish to do so (additional costs apply). Final goodbyes will take place in our specially designed comfort room, which offers a welcoming space for families and other pets alike to come together and share a few last treasured moments with your pet.

If you would like more information on our final goodbye services, visit our premium services page.

Payment

How much do your pet cremation services cost?

The price of our pet cremation services varies, depending on a number of factors. These include:

  • Your pet’s size
  • Your pet’s location
  • Collection time (weekday, after hours or a public holiday)
  • Memorialisation options (view our range of vessels and memorabilia)

To find out more about our pricing, please visit our cremation services page.

How much do your horse cremation services cost?

The price of our horse cremation service varies, depending on a number of factors. These include:

  • Your horse’s size
  • Your horse’s location
  • Collection time (weekday, after hours or a public holiday)
  • Memorialisation options (view our range of vessels and memorabilia)

To find out more about our pricing, please visit our horse cremation services page.

Can I pre-pay for my horse's cremation?

We understand that losing your beloved horse offers a range of practical difficulties, which is why we strive to make things as simple as possible. We offer pre-payment plans that can help to ease the cost of your horse’s cremation, with regular fortnightly or monthly payments prior to needing our services.

To discuss a pre-payment plan that suits you, please contact our friendly team today.

Do you offer payment plans?

We are pleased to offer Zip Pay as an alternative payment method. With Zip Pay, you are able to make easy, interest-free repayments either weekly, fortnightly or monthly, with no upfront payment required. This option allows you to give your beloved pet the goodbye they deserve, while being able to pay at your own pace.

Click on the link below to view the Zip Pay application process, or call us for more information.

View the Zip Pay application process.

Journey

Will my pet be well taken care of?

As a family of animal lovers, you can rest assured that our Lawnswood team will treat your pet with all the loving respect they deserve. Our team have loved and lost pets of our own, and truly understand what you’re going through. That’s why we go out of our way to ensure we treat every pet under our care like they were one of our own.

Memorialisation

I would like to keep my pet’s ashes, what can I choose?

Following your pet’s cremation, there are a number of options available to you. You may choose to scatter your pet’s ashes at a meaningful place, or have their ashes scattered by our caring team at our beautiful Lawnswood Pet Cemetery in the Avon Valley. We also offer burial services at our cemetery, which offers a tranquil location for families and pets to visit year-round. You can find out more about our Lawnswood Pet Cemetery on our burial services page.  

If you are choosing to have your pet cremated, you may wish to honour their memory through a physical piece that will have your pet’s ashes secured inside. We offer a range of options, including:

  • Jewellery, memorial items and keepsakes
  • Paw prints and fur clippings
  • Plaques and burial markers
  • Vessels and urns

View our range of vessels and memorabilia.

What are some popular engraving options?

Engraving is a highly personable choice that reflects the personality and life of your pet during their time with you. Some people will choose to keep things simple with just their pet’s name or nickname engraved, whereas others like to include short statements, quotes or memories.

Available engraving space will vary depending on your chosen product, so make sure to view our range of vessels and memorabilia to view available character limits.

Always By My Side
Always In Our Hearts
Always Remembered
Forever Missed
Loved & Remembered Always
Loyal And Faithful Friend
My Best Friend
Rest In Peace
Treasured Companion

Cremation

Why do people choose cremation?

There are many reasons why people make the choice to cremate their pets. These include being able to keep their pet’s ashes close by as a treasured reminder, or being able to scatter their pet’s ashes at a special location.

Cremation offers an affordable, simple and professional way to say goodbye. In addition, many people choose not to bury their pets at home due to council regulations, no garden space or future relocations.

Are you able to cremate all types of animals?

At Lawnswood, we offer a respectful and dignified pet cremation service to all kinds of pets, no matter how big or small.

The most common pets we look after include cats, dogs and horses. We can also cater for a wide range of pocket pets, which include birds, guinea pigs, ferrets, rats, mice and rabbits, to reptiles and fish, or larger pets including ponies, sheep, cows and donkeys.

What does cremation mean? What are ashes?

Cremation is a process where a pet is carefully placed within a private cremation chamber and their body is reduced to its basic elements through heat and evaporation over time. Once the process is complete, the remaining elements of the pet are referred to as ‘ashes’ and can be placed inside a vessel or keepsake.

How long does pet cremation take?

The time it takes to fully cremate a pet depends on their size and weight. Smaller pets, including cats, pocket pets and small dog breeds will take roughly around 30 – 45 minutes. Larger pets may require up to a few hours.

How many pets do you cremate at one time?

At Lawnswood, we offer private pet cremation services. This means that your pet will be cremated individually in their own private chamber. Following cremation, your pet’s ashes, and only their ashes, will be returned to you.

Are you able to also cremate my pet’s items?

Yes, we can. If you have any special requests and would like your pet to be cremated with their favourite toy, blanket, collar or bedding, please speak to our caring Client Care team and we will facilitate this for you. Please note that due to the high heat of our crematorium, very little to no traces of these items will remain with your pet’s ashes following cremation.

How long after booking will my pet be cremated?

We will cremate your pet within 48 hours of receiving and finalising your booking details. These times may vary on weekends or public holidays, but our friendly team will be sure to let you know.

Are you able to cremate my horse intact?

Yes – all horses we look after are cremated intact, no matter their size. We have worked hard to design a custom-built horse crematorium and transport system that ensures every moment of your horse’s final journey is dignified and considered. Our horse cremation service is a private service, which means that the ashes of your horse, and only your horse, will be returned to you in a standard vessel.

You can also choose from a range of vessels and memorabilia for an additional cost.

Will any metal remain after cremation?

Many metals, not including light alloy metals, will remain after cremation. Our team will remove any metal from your pet’s ashes, unless you specify upon booking that you would like the metal to remain (such as surgical metal).

Why do pets of a similar size produce different amounts of ashes?

This is due to a number of factors, including:

Additional items cremated

If you have chosen to have additional items cremated with your pet (such as a letter or other personal effects), this may create a larger volume of ashes. This is especially true for items high in carbon that are able to resist complete combustion.

Bone density

Pets with lower bone density (including older pets or pets with cancer) can produce a lower volume of ashes.

Bone structure

Different breeds of pet (such as a Labrador or Golden Retriever) will produce different amounts of ashes, even if they are similar weights.

Cremation temperature, processing and time

Finer ashes are produced from longer cremation times and higher temperatures, which will give the impression of less ashes being produced (as ashes will become more compact as they settle). The longer the cremation time, the more impurities will be removed, which will also contribute to less ashes being produced.

Return

How long until my pet’s ashes are returned to me?

We strive to return your pet’s ashes to you within 5 working days of receiving your booking, depending on whether other arrangements have been made. The time it takes to receive your pet’s ashes may vary depending on your location, and your choice of vessel or memorialisation option.

Do you offer a same-day service?

Yes, we provide same-day private cremation services with two options available to you. These include:

  • Our platinum service, where one of our dedicated and experienced carers will pick up your beloved pet from your home and deliver them to our facility for a private cremation. Your pet’s ashes will then be returned to your home on the same day in the vessel of your choice.
  • Our gold service where you can bring your pet to our Lawnswood facility for a private cremation. You are invited to wait in our comfort room, or our team will call you as soon as your pet’s ashes are ready for you to take home in your chosen vessel.

To find out more about our same-day services, please speak to our friendly team.

Grief

How can I manage my grief?

The first thing to remember is that there is no right or wrong way to grieve the loss of your beloved pet. You may feel a number of emotions during this time, but rest assured that this is a normal part of your grief journey.

For additional pet grief support, please refer to our Pet Loss and Grief brochure. You can also find helpful books and guides for adults and children on our resources page.

How can I support my child during this time?

The loss of a pet may be the first time your child has experienced death, so try and be as sensitive and honest with them as you can during this time. All children will grieve differently, just like adults do.

For additional pet grief support, please refer to our Pet Loss and Grief brochure. You can also find helpful books and guides for adults and children on our resources page.

I need more support. What do I do?

It may take weeks or months to acknowledge the full reality of your pet’s loss. Just remember that your grief isn’t a burden that you have to shoulder alone – there are always people ready to listen and support you if you need it.

At Lawnswood, we offer a regular Pet Loss and Grief Support Group to assist you in making sense of your emotions during this time, within a loving and supportive group environment. Talk to our friendly team today if you would like to make a booking for the next session. You can also find additional pet grief support information on our resources page.

Support services

24/7 Pet Loss Support Line – 1300 431 450
Beyond Blue – 1300 224 636
Griefline – 1300 845 745
Lifeline – 13 11 14

Perth

(08) 9248 6464
care@lawnswood.com.au
1 Nexus Way, Bayswater WA 6053
lawnswood.com.au

Phone Hours:
Weekdays: 7am – 7pm
Weekends and Public Holidays: 8am – 7pm

Office Hours:
Weekdays: 8am – 5pm
Weekends: 8am – 5pm
Public Holidays: 8am – 4pm (excluding Good Friday, Anzac Day, Christmas Day)

Lawnswood Pet Cemetery

42 Lukin Road, Clackline WA 6564

Our services are also available in the Eastern States.
We established Edenhills in 2010, backed by our strong family values.